Have a question about your order, account or a product? Here are answers to common questions.
No. There is no minimum purchase amount. A threshold does apply to free shipping, based on the net value of products after all discounts, including promotional codes, and before taxes. See shipping conditions.
We ship throughout Canada. Conditions depend on your destination and products ordered. Pallet deliveries are to the loading dock or outside the building. Liftgate service and other additional services requested are billed separately, even when shipping is free. Prepare for delivery and check charges.
Check the product-page status: in stock, available in 10–15 days or special order. A restocking estimate is not the delivery time to your address.
If you need a product by a specific date, call us before ordering.
Available items ship within the normal processing time. If missing products are expected within the next 3 to 5 business days, the order may be held. To receive available items without waiting, say so in the delivery instructions. Restocked items will ship separately at our expense as soon as they are available; shipping charges for the initial order still apply. See details on partial shipments.
Sign in and open the order tracking and invoices section. The displayed statuses are Pending, Shipped, Partially Shipped or Cancelled. “Shipped” corresponds to the order being invoiced.
To check the package’s progress and actual delivery, use the carrier’s tracking number. For a pallet shipment, request tracking information from our team. Track my order.
Call us as soon as possible. We will check whether a change is still possible. Once an order has been prepared or handed to the carrier, it generally cannot be changed or cancelled. A special order becomes binding and can no longer be cancelled once we place the order with the supplier.
For an eligible product purchased from SyrVet Canada, in its original condition and unused, request authorization by email or phone within 45 days of purchase. Authorization is valid for 15 days from the date it is issued; products must be shipped within that period with a copy of the invoice or its number. Requests after 45 days may exceptionally be accepted following assessment. Prior authorization is required. Goods returned without authorization may not be accepted.
If the return is accepted, we process the refund or credit within two business days of receiving the returned products. You choose a refund of the product value and taxes to the original payment method, or a credit to your customer account. Original shipping charges are not refundable and there is no restocking fee. Financial-institution processing time is additional to SyrVet’s processing time. See the process and exclusions.
Keep the product and packaging, and contact us. Report order-picking errors within 10 days of receipt. Photos may help us understand the issue.
Contact our team with proof of purchase, the product code and a description of the problem. Do not ship the product before receiving our instructions. See warranty information.
When a repair is billed, the base fee is normally $40, covering up to one hour of labour; parts are extra. If disassembly is needed for an estimate and you decline the repair, a $20 fee applies. If you proceed with the repair, this fee is included in the $40 base fee.
Rates are subject to change. You can request an estimate before the repair. A complex repair requiring more than one hour needs an estimate or an agreement before we proceed. See repair and shipping conditions.
Visa and Mastercard are accepted online. Net 30 account terms are available on approval to certain SyrPRO+ customers. Invoices may be paid by cheque or bank transfer. Card payments must be made within 10 days of the invoice date; after that period, a 3% fee applies. Overdue invoices are subject to a charge of 1.5% per month. See payment methods and terms.
Your account is created when you place your first order. Choose your password on the checkout page and enter it again in the password confirmation field. You can then use your account to view your orders and invoices. Access my account.
No. Your account, orders and shopping lists are retained. Sign in with your usual email address and password. Access my account.
Select the forgotten-password option on the sign-in page and enter the email address associated with your account. Check your junk folder if the reset email does not arrive.
If you still cannot access your account, contact us.
SyrPRO+ is intended for professionals in agriculture and animal health. Terms are assessed based on your business profile. Explore SyrPRO+.
Yes. Explain your needs and our team will direct you to the appropriate information or resource.
1-888-779-7838, Monday to Friday, 8:30 a.m. to 5 p.m., or info@syrvetcanada.ca.
Can't find your answer in the FAQs? Reach out to us directly and we'll make sure you get sorted out.
