Does your product appear defective or not work as expected? Our team will help you determine the next steps.
Before returning a product
Contact us so we can assess the situation and provide authorization if a return is needed. Do not ship the product before receiving our instructions.
To help us follow up, prepare:
- proof of purchase;
- the product name or code;
- a description of the problem;
- photos or a short video, if helpful.
Which warranty applies?
Contact our team with your proof of purchase and product reference to find out which conditions apply.
Our team will check the applicable warranty and explain the next steps.
Request a repair assessment
If your product needs repair, contact us before shipping it. We will check the available support options and information needed for assessment.
You can request an estimate before the repair. If possible, clean the product before sending it to us.
When a repair is billed, the base fee is normally
$40 and covers up to one hour of labour. Parts are extra.
If disassembly is needed to prepare the estimate and you decline the repair, a
$20 fee applies. If you proceed with the repair, this fee is included in the
$40 base fee and is not added to it.
For a complex repair requiring more than one hour, an estimate or an agreement with you is required before we proceed. Rates are subject to change.
Repair time depends on the diagnosis and parts availability.
Shipping the product
You normally pay shipping costs to send the product to SyrVet. The repaired or replacement product is returned with your next order unless you tell us otherwise. If you request a separate shipment, you pay its shipping costs.
Products purchased from a retailer
SyrVet products purchased from a retailer or distributor are accepted for assessment. We recommend contacting your seller first, but you can also contact our team directly.
Return, shipping damage or warranty?
- Returning an unused product? See the
return conditions.
- Product arrived damaged? Keep the product and packaging, then contact us promptly.
- Product not working properly? Prepare the information above and contact our team.
