We ship throughout Canada. Find the information you need to prepare your order, estimate shipping costs and receive your products.
Shipping costs depend on your destination, order amount and products selected. Shipping charges are displayed before you confirm your order. We do not charge more than your online order total, except for additional services you request, such as liftgate service or special handling.
Bulky products, liquids and dangerous goods are subject to special shipping conditions and higher free-shipping thresholds. Pallet shipments and deliveries to residential addresses may require additional services; specify your needs in the delivery instructions.
Business accounts: if your shipping terms differ from those for retail orders, your account’s usual minimum order amount for prepaid shipping is doubled whenever your order includes at least one Extra product requiring special shipping. Sign in and check the charges displayed before confirming your order. Contact our team if you have questions about your account’s shipping terms.
The following thresholds apply to retail orders. They are based on the net value of products after all discounts, including promotional codes, and before taxes. Business-account terms continue to apply.
| Destination | Regular products | Extra products* |
|---|---|---|
| Quebec and Ontario | $300 | $600 |
| Manitoba, Saskatchewan, New Brunswick, Prince Edward Island and Nova Scotia | $500 | $1,000 |
| Alberta, British Columbia and Newfoundland and Labrador | $750 | $1,500 |
* Extra products: bulky products, liquids or dangerous goods marked with this logo on their product page.
Shipping to Yukon, Nunavut and the Northwest Territories is by quotation for all product categories. Contact our team.
Availability is shown on each product page:
Available items ship within the normal processing time. If missing products are expected within the next 3 to 5 business days, the order may be held so the items can ship together.
If your order includes an item shown as available in 10–15 days and you prefer to receive the available items without waiting, say so in the delivery instructions when placing your order. The restocked item will ship separately at our expense as soon as it is available. Shipping charges for the initial order still apply.
| Region | Typical transit time |
|---|---|
| Quebec, Ontario and the Maritimes | 24 to 48 business hours |
| Manitoba, Saskatchewan, Alberta and British Columbia | 3 to 5 business days |
| Newfoundland and Labrador | Contact us for an estimate |
Times may vary depending on destination, weather and carrier delays. Contact us for an estimate for your order. Track my order.
Arrange for someone to be present. Pallet delivery is to the loading dock or outside the building, without special handling or movement inside.
If you do not have a loading dock or equipment to unload the pallet, request liftgate service in the delivery instructions. The current charge is $95.50, subject to change based on the carrier’s fees. This service is included neither in the shipping charges displayed with your order nor in free shipping.
If you want to know the exact additional charge before shipping, ask us for confirmation. Otherwise, we will ship your order and invoice the additional service requested.
Some pallet shipments may require a commercial address. PERASIDE broad-spectrum disinfectant cleaner, 18.9 L (PI-406047/5-CAN), must be shipped on a pallet.
Orders eligible for Canada Post shipping can be delivered to a P.O. box. This is not available for pallet shipments.
For courier deliveries, enter your instructions in the delivery instructions field. Delivery without a signature depends on the carrier’s conditions and the products ordered.
Someone must be present to receive pallet shipments and products requiring in-person delivery. If unsure, check with our team before ordering.
For courier shipments, the carrier emails the tracking number when available. For pallet shipments, request tracking information from our team.
You can also check your account’s order tracking and invoices section. Learn more about tracking orders.
If your package appears to be lost, contact us as soon as possible so we can check with the carrier. Report damage to us as soon as possible. Keep the products and packaging, note the damage on the carrier’s delivery document where possible, and take photos. If the damage is attributable to the carrier used by SyrVet Canada, we will handle the claim with that carrier. If you arranged your own carrier, submit your claim directly to that carrier. Following assessment, eligible products will be replaced and reshipped at no charge.
Need help with shipping?1-888-779-7838, Monday to Friday, 8:30 a.m. to 5 p.m., or info@syrvetcanada.ca.
