Find general information about purchasing from SyrVet Canada. Our team is available to answer questions about your account or an order.
Prices and currency
Prices are in Canadian dollars, before taxes. Your account’s prices and terms are displayed when you sign in.
Online prices are the same as those offered through our customer service team. Prices displayed after sign-in reflect the commercial terms associated with your account.
No minimum order
There is no minimum purchase amount to place an order on our site. Free-shipping thresholds are separate from minimum purchase requirements.
See
Shipping for shipping costs and conditions. Free-shipping thresholds are based on the net value of products after all discounts, including promotional codes, and before taxes. Additional services requested, such as liftgate service or special handling, are billed separately.
Product availability
Each product page shows availability: in stock, being restocked or special order.
Supply lead times are estimates and may vary by supplier. Contact us if you need a product by a specific date.
Regulated products
Some products are subject to purchase and use restrictions. See our Regulated products page for pesticide requirements by province and veterinary product sales restrictions.
Payment terms
Net 30 account terms are available on approval to certain SyrPRO+ customers. Invoices may be paid by cheque or bank transfer. Card payments must be made within 10 days of the invoice date; after that period, a 3% fee applies. Overdue invoices are subject to a charge of 1.5% per month.
Available payment methods are listed on the
Payment page.
Change an order
To request a change or cancellation, call us as soon as possible. We will check whether the stage of preparation still allows a change. A special order becomes binding and can no longer be cancelled once we place the order with the supplier.
See
Track my order for tracking information.
Receiving your order
Inspect products on arrival. Note visible damage on the carrier’s delivery document where possible and keep the packaging.
An order-picking error or a product different from what you ordered must be reported to our team within 10 days of receipt.
Returns and after-sales support
For an ordinary return of an eligible product purchased from SyrVet Canada, request authorization within
45 days of purchase. Authorization is valid for
15 days from the date it is issued; goods must be shipped within that period. Prior authorization is required. Goods returned without authorization may not be accepted. Requests after 45 days may exceptionally be accepted following assessment.
If the return is accepted, we process the refund or credit within
two business days of receiving the returned products. At the customer’s choice, the product value and taxes are refunded to the original payment method or credited to the customer’s account. Original shipping charges are not refundable. There is no restocking fee. Financial-institution processing time is additional to SyrVet’s processing time.
See
Returns and exchanges for conditions and exclusions, and
Warranties and after-sales support for defective products and repairs.
