Track my order
View your orders and invoices in your SyrVet Canada account. To track a package in transit, use the tracking number provided by the carrier.
Access my account
Check that your order was received
A confirmation email is sent to the address associated with your account when you submit your order.
Cannot find it? Check your junk folder, then the order tracking and invoices section of your account. If the order does not appear or you are unsure, contact us before placing it again.
Check an order’s status
Sign in and open the order tracking and invoices section to view your orders, invoices and the status shown for each order.
| Displayed status
| What it means
|
|---|
| Pending
| Your order has been received and is being processed.
|
|---|
| Shipped
| Your order has been invoiced.
|
|---|
| Partially Shipped
| Part of your order is still awaiting shipment. Check your order details.
|
|---|
| Cancelled
| Your order has been cancelled.
|
|---|
Your order status tells you about its processing at SyrVet. Use the carrier’s tracking information to check the package’s progress and actual delivery.
Get your tracking number
Courier shipment: the carrier — ATS, Purolator or Canada Post — emails the tracking number when available.
Pallet shipment: tracking is not sent automatically. Request it from our team, ideally when placing your order.
Waiting for part of your order?
Products being restocked will ship as soon as they are back in stock; we cover shipping for the missing items sent later. Available items ship within the normal processing time unless the missing products are expected within the next 3 to 5 business days, in which case the order may be held. You can request that available items ship without waiting in the delivery instructions. Shipping charges for the initial order still apply.
Special-order lead times vary by product and supplier availability. Contact us for an estimate.
See shipping conditions.
A restocking estimate concerns expected product availability; it does not replace transit time to your address.
Change or cancel an order
Call
1-888-779-7838 as soon as possible. In-stock products are prepared quickly; we will check whether a change is still possible.
Once an order has been prepared or handed to the carrier, it generally cannot be changed or cancelled. A special order becomes binding and can no longer be cancelled once we place the order with the supplier. For a product already received, see our
return conditions.
Delivery problem?
If your package appears lost, an item is missing or you notice damage, contact us. Have your order number ready and keep packaging that may help explain the issue.
